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1. Introduction: Star Webbies is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or use our services. By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, business name, physical address, and any content or files you submit while working with us. We also collect information automatically through your use of our website, such as device details, IP addresses, browsing behaviour, and cookies. When purchasing digital products or services, payment information may be collected by third-party payment processors, which operate under their own privacy policies.
3. How We Use Your Information: Your information is used to provide and improve our services, respond to enquiries, issue quotes, process orders, deliver projects, provide customer support, and maintain communication throughout the service relationship. We may use your information to send administrative messages, updates about your project, or marketing communication, which you may opt out of at any time. We also use certain information to improve the functionality and user experience of our website.
4. Legal Basis for Processing (POPIA Compliance): We process personal information only where a lawful basis exists. This includes processing required to fulfil our contractual obligations to you, complying with legal obligations, protecting legitimate business interests, and processing with your express consent. We do not sell, rent, or trade your personal information to third parties.
5. Sharing of Information: We may share your information with trusted third-party service providers who assist us in delivering our services. These may include hosting providers, email platforms, design tools, analytics services, and payment processors. Such third parties are required to handle your information securely and only for the purposes for which it was shared. We may also disclose personal information where required by law, court order, or to protect Star Webbies’ rights and interests.
6. Cookies and Website Tracking: Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, although this may affect certain features of the website. Information collected through cookies does not directly identify you but helps us understand how users interact with our website.
7. Data Storage and Security: We take reasonable technical and organisational measures to safeguard your personal information against loss, theft, unauthorised access, and misuse. These measures include secure storage practices, encryption where appropriate, and restricted access to personal information. While we take security seriously, no method of transmission or storage is completely secure, and therefore we cannot guarantee absolute security.
8. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project files, design drafts, and communication records may be stored for reference, quality control, or legal purposes unless you request deletion, subject to lawful retention requirements.
9. Your Rights Under POPIA: As a data subject, you have the right to access the personal information we hold about you, request corrections, object to certain types of processing, withdraw consent where applicable, and request deletion of your information, unless retention is required by law. Requests may be submitted to us using the contact details below, and we will respond within a reasonable timeframe.
10. Third-Party Links: Our website may contain links to external websites or services not operated by Star Webbies. We are not responsible for the privacy practices, content, or security of such third-party sites. You are encouraged to review their privacy policies before providing any personal information.
11. Children’s Privacy: Star Webbies does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been provided without parental consent, we will delete it promptly.
12. Amendments to This Policy: We may update or modify this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any updates will be posted on our website, and continued use of our services will constitute acceptance of the updated terms.
13. Contact Information: If you have questions about this Privacy Policy, wish to exercise your rights, or require further information about how we process personal data, you may contact us at:
Email: [starwebbies@gmail.com]
Phone: [066 446 7559]
Website: www.starwebbies.com
